Privacy Policy

Last Updated: 5/7/2024

1. Introduction

Welcome to The 1 & Only Insurance Services website ( Your privacy is critically important to us, and we are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information Collection

Personal Information:

  • Contact information such as name, email address, telephone number
  • Demographic information such as postcode, preferences, and service interests
  • Vehicle information such as license plate number, year, make, model, VIN # (Vehicle Identification Number)
  • Gender and date of birth
  • Health-related information including smoker/non-smoker status and chronic illness details
  • Driver’s license number
  • Records of traffic tickets, accidents, or violations
  • Current insurance provider and coverage details
  • Business-related information, including business name and type of business
  • Legal records, such as felonies or misdemeanors

Address Information:

  • Residential or business addresses
  • Location data derived from IP address

Vehicle Information:

  • Vehicle worth and usage details (e.g., personal, business, commuting)

Non-personal Information:

  • Browser type and version
  • IP address, which may provide general location information
  • Pages of our site that you visit
  • Time spent on those pages, items and information searched for on our site, access times and dates, and other statistics

Methods of Collection:

  • Direct interactions (e.g., filling forms on our site)
  • Automated technologies or interactions (e.g., cookies as you navigate through our site)
  • Time spent on those pages, items and information searched for on our site, access times and dates, and other statistics
3. Use of Information

The information we collect helps us:

  • Provide, maintain, and improve our website
  • Understand your preferences to enhance your experience
  • Communicate with you about our products, services, and promotional offers
  • Detect, prevent, and address technical issues
  • Saved Forms: Information from forms where progress is saved by the user is used to facilitate the completion of submission on subsequent visits.

We do not share, sell, rent, or trade your Personally Identifiable Information with third parties for their marketing or advertising purposes.

4. Data Storage and Security

Your information is stored on secure servers and is protected using a combination of physical, administrative, and technical safeguards. We are committed to handling your personal information with high standards of information security. We store both completed and partially completed forms with the same level of security. Data from forms where progress is saved is also protected under our comprehensive data security measures.

5. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Google Analytics: We use Google Analytics to understand how our services are used. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: Google Privacy Policy

Google Maps: Our website uses Google Maps APIs to provide detailed information regarding geographic locations. When you use Google Maps embedded on our site, Google may collect information about your location and navigation. Their use of this information is governed by their privacy policy, which can be found here: Google Privacy Policy.

Google reCAPTCHA v3: Our website uses Google reCAPTCHA v3 to protect against spam and abuse by distinguishing between human users and automated bots. Google may collect certain information from your device when you complete forms protected by reCAPTCHA. The collection and use of this data are subject to Google’s Privacy Policy, which can be accessed here: Google Privacy Policy.

Cloudflare: We also use Cloudflare as part of our content delivery network to enhance the performance and security of our website. Cloudflare may collect information about your interaction with our website, including IP addresses, system configuration information, and other information about traffic to and from our site. Cloudflare’s use of this data is governed by their privacy policy, which can be found here: Cloudflare Privacy Policy.

Microsoft Clarity: Additionally, we use Microsoft Clarity to gain insights into user behavior on our website. Microsoft Clarity is a user behavior analytics tool that helps us understand how users interact with our website through features like heatmaps and session recordings. This data is used to improve user experience and website functionality. The data collected by Microsoft Clarity is subject to their privacy policy, available at: Microsoft Privacy Policy.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you wish to block cookies from Google Analytics, you can use Google’s Analytics Opt-out Browser Add-on, available at: GA Opt-out.

Please note that if you choose to refuse cookies, you may not be able to use the full functionality of our website.

6. User Rights

You have the right to:

  • Request to receive a copy of the personal data we hold about you
  • Request correction or deletion of your personal information

Please send requests to [email protected] or give us a call 818-988-9596.

7. Third-Party Websites

Our site may contain links to external websites that are not operated by us, including embedded content from third-party services like Google Maps. If you interact with the embedded maps or click on third-party links, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or give us a call at 818-988-9596.

9. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: 5/7/2024

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